KCS Links

Knowledge Centered Support (KCS) links

KCS Information

Consortium for Service Innovation - www.serviceinnovation.org

KCS Academy - http://www.thekcsacademy.net (Training, Verification Schemes, Certification, Tools)

KCS Wikipedia - http://en.wikipedia.org/wiki/Knowledge_Centered_Support


KCS / ITSM Training

HDI - US - KCS Training

David Kay - US www.dbkay.com/get-training

Macanta - ITSM Consulting and Training

PRD Software - www.prd-software.com.au



ITSMF (International) - www.itsmfi.org

ITSMF (UK) - www.itsmf.co.uk

ITSMFA (Australia) - www.itsmf.org.au

HDI (US) - www.thinkhdi.com


Service Management / ITSM / Helpdesk conferences

Fusion (US) -  www.servicemanagementfusion.com

Pink (US) - www.pinkelephant.com

Service Desk Show - SITS (UK) - www.itsmshow.com - www.servicedeskshow.com

ITSMFA (AUS) - http://www.smconference.com.au


Helpdesk / ITSM / KCS Software

HelpMaster - Helpdesk and customer support software


IT Service Management best practice




Facebook - Back2ITSM

LinkedIn - Knowledge Centered Support

ACT Knowledge Management Forum - http://actkm.org/

KCS / ITSM Practitioners

Aprill Allen - aka the KnowledgeBird - http://knowledgebird.com

Barclay Rae - UK http://www.barclayrae.com

Phil Verghis - US http://www.verghisgroup.com   http://www.getklever.com

Paul Jay - http://www.youtube.com/watch?v=ya22c0hta3I  ITSMF - KCS Knowledge Management Framework & ITIL Case Study    http://www.youtube.com/watch?v=ZXpMvUXQl9w

David Kay - www.dbkay.com See video "KCS in Five Minutes" http://www.youtube.com/watch?v=sxHpvOqrkMw 

Rick Joslin - LinkedIn profile

Karen Ferris - www.macanta.com.au

Knowledge Centered Support Links

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